Mis-sold Solar Panel Claims

Over the past 10 years, solar panels have increasingly been sold as a potential financial investment and a way to greener living. However, as there are many factors to consider when opting for a system, customers are very reliant on the advice of professionals to ensure they make the correct choice.

Many companies advised buyers that purchasing a solar power system for their home was a way to not only save money on utility bills but to also earn money from any surplus electricity. It was communicated that surplus electricity could be sold back to the national grid for a guaranteed amount, securing an additional income.

However, many of these claims were invalid and systems were installed incorrectly. This led to an increase in solar panel mis selling throughout the industry and an increase in legal claims for mis sold solar panel purchases.

How Do I Know If I Have Been Mis-Sold My Solar Panel System?

For people purchasing their systems on finance, many were told at the time of purchase that the income received from the selling back of electricity - known as the Feed in Tariff (FIT) - and the costs savings via the reduction in their own energy bills, would adequately cover any monthly finance repayments.

Unfortunately, many of these estimates and claims were exaggerated. This has quite often left customers with a significant deficit each month between the financial benefits of the solar panels, and the finance repayments needed. This has left people - who utilised finance to pay for their solar panels - finding themselves with monthly finance repayments to make, on top of their electricity charges.

This was highlighted following an investigation in 2011 by Which, the consumer rights group, who found that 9 out of 12 companies had provided incorrect estimates about how much energy would be produced and what the financial benefits could be for customer. 7 out of 12 of these companies also failed to consider the position of panels on the roof in relation to shade.

If either of these situations are relevant to you then you were potentially a victim of solar panel mis-selling.

Claiming for Mis-Sold Solar Panels

If you feel you were a victim of solar panel mis-selling i.e. you were informed that the panels would pay for themselves and would be self-funding, but this hasn’t been achieved, then you may be eligible to make a claim.

Contact our team of solar panel solicitors today if the sales process you were involved with provided misleading or incorrect information or if you think the installation of your solar panels was performed incorrectly. Incorrect installation often culminates in the solar panels not generating the amount of electricity you were promised at the point of sale.

What If the Company Is No Longer Trading?

Under Section 75 of the Consumer Credit Act, any consumers who have purchased items costing over £100 using a finance agreement or credit card are covered, as the credit company or finance provider is jointly liable for any complaints you may have about the company that installed the panels.

This is applicable even if the company who sold the system is no longer in business. You may be eligible to recover both the money you have paid to date for the system along with any interest paid on those sums. You may also be eligible to write off your debt meaning any future payments due under any finance agreement will become null and void.

How Long will a Claim Take?

The duration of any claim will depend on several factors including whether the finance provider admits they were at fault. Therefore, you could realistically expect a claim to take between 6-18 months to settle. It is therefore advisable to contact our team of mis sold solar panel solicitors as soon as possible to discuss your claim.

Contact Sarah Waddington Solicitors Today

If you feel you have a case for mis sold solar panels and require some expert advice, or would like to lodge a claim, please contact us today to speak with a solicitor.

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