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Flight Delay Compensation

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The EU Law states that passengers whose flights arrive at their intended destination over 3 hours later than planned can claim up to €600 (£539*) per person in flight delay compensation.

EU Regulation 261 isn’t designed to reimburse passengers for their tickets and has nothing to do with how much they paid for their flights. It is in place to ensure that the airlines honour their responsibility to their customers and pay them compensation for the inconvenience caused by their delayed flight.

The exact amount of compensation you are entitled to is dependent upon how severely you have been inconvenienced and is therefore based on the length of your journey, whether it was short, medium or long haul, and the length of the delay.

At Sarah Waddington Solicitors, our team have years of knowledge and experience working on compensation claims just like yours. If you are uncertain if you qualify or are unsure of your next steps, we can help analyse your claim, assess your case and work with you to get you the compensation you deserve!

Are You Eligible for Flight Delay Compensation?

In line with the EU Regulation 261/2004, to be entitled to flight delay money back, passengers rights are protected for;

  • All flights within the UK and the EU
  • All Flights departing from the UK and the EU
  • Flights arriving at the UK and EU from outside the UK and EU, but are operated by a UK or EU airline
  • Flights that arrive at their end destination with a delay of three hours or more
  • Flights that took place in the past 6 years

If the flight was been delayed for more than 5 hours and you no longer wished to travel, then you would have been entitled to a refund. Please note that if you did not travel, then you won’t be eligible for compensation.

A lot of the time airlines will claim that a flight has been delayed due to ‘extraordinary circumstances’ which are out of their control and therefore they do not have to pay compensation. This includes issues such as adverse weather conditions, acts of terrorism and air traffic control strikes.

How Much Is Flight Delay Compensation?

Your delay duration and journey length are used to determine the eligibility of your claim as well as the amount of money you could be entitled to. It is important to note that the delay time is calculated by your flight arrival time, not the departure time. So, for example if your flight was due to take off at 12pm but didn’t depart until 3:15pm and landed at its destination with a delay of 2 hours and 45 minutes after the pilots were about to make up some of the lost time, you are not entitled to compensation.

3 Hours Up to 1500 km €250
3 Hours+ 1500km to 3500km €400
3-4 Hours Over 3500 km €300
4 Hours+ Over 3500 km €600

This table outlines the exact requirements in order to process a flight delay claim. Different airlines vary in regard to the regulations they follow when flight delays are involved and therefore, this will need to be considered when dealing with your claim.


How Our Solicitors Deal with Flight Delay Claims

At Sarah Waddington Solicitors, we deal with claims on a no win, no fee basis. This means that in the event that the case is unsuccessful, you do not have to pay any fees for our services. We work on this basis with all of our clients, offering honesty and transparency in all areas of the claims process. Even if clients approach us with a compensation query, we are more than happy to offer guidance and support where needed.

In order to help process your claim it is always beneficial to have as much information and evidence as possible and some of things our solicitors might require from clients include:

  • Flight Number
  • Date of Flight
  • Arrival and Departure Airport
  • Scheduled Flight Time
  • Duration of Delayed Flight
  • Boarding Pass and Valid Passport ID

In certain circumstances, it is often found that airlines refuse to offer compensation for the inconvenience caused. If this occurs, the experts here at Sarah Waddington Solicitors will professionally represent your case and pursue your claim, all the way to court if necessary.

Can I claim compensation for my delayed flight?

In accordance with the EU regulations 261, passengers who have had their flights delayed for a prolonged period time, cancelled or were denied boarding could be entitled to compensation.

Some of the eligibility criteria includes;

  • The delay of your flight must have caused you to arrive at your destination more than 3 hours later than scheduled.
  • The flight took place in the last 6 years.
  • Your flight departed from an EU airport, operated by any airline.
  • Or you arrived at an EU airport operated by an EU airline.
  • The airline was responsible for the delay.

However, in the cases where the flight was delayed due to ‘extraordinary circumstances’ that were not the airlines fault, affected passengers will not be entitled to compensation. This can include things such as extreme weather, terrorism and air traffic control strikes.

The more information, supporting documents and proof you have of the flight and the delay, the easier it is to process and to put forward a strong case for a claim to the airline. Some of the things that could prove helpful are;

  • Boarding passes
  • E-Tickets
  • Booking confirmations
  • Receipt for any expenses incurred whilst you were delayed at the airport

Bear in mind that you shouldn’t actually need your ticket in order to make a claim as the airlines keep detailed records of all flights and passengers who flew on them, however it can prove extremely helpful and speed up the flight delay claims process.

If you have already attempted to make a claim for flight delay compensation with the airline but that claim has been rejected, then this does not necessarily mean that’s the end of it. It is common for airlines to reject valid claims simply because they are not put to them in the correct way but that is something that we are experts at.

Our skilled legal team will go over your original claim, fact check, verify and ensure that any helpful additional information is added that could strengthen your case. We will then resubmit the claim and follow up any communication with them on your behalf and negotiate to get you the compensation you are owed.

A Metcalf May 2021

It’s finally over and we are out of the timeshare.

When I called in October last year and you answered the phone I was in a very bad place, having just realised I was being scammed again by J Foster Associates. You managed to calm me down and get my money back. I will not forget your calming voice that day and I will always be crateful to you for that. All the staff at Sara Waddington Solicitors have been excellent and the whole process has been smooth.

Mr B Davey

On behalf of my wife and myself, I would like to say a big thank you all at Sarah Waddington Solicitors who have helped us resolve our timeshare problem, you have put our minds at ease. I will not hesitate to recommend you should anybody who has a similar problem ask me in the future. Thanks again. Best Regards Mr B J Davey, Mrs J A Davey

Mr Terrence Webb

Former owner at Fortina Spa Resort, receiving over £14,000 in compensation. - "I was much relieved to be put in touch with you and I am just too impressed for words at the professionalism of the company."

P.A. Hobson

Thank you for your letter confirming the relinquishment of my timeshare. I was very pleased to receive it. I would like to thank you and your team for all your hard work, you made it very easy for me. All I had to do was be patient. So thank you very much and should anyone ask I will definitely recommend you.

Gary Semley

On a personal note today, after hearing the European Claim Centre (on the phone) call your company a 'scammer', today's conference came as further reassurance that we were absolutely with the right company. You may not realise it but your direct, and matter-of-fact 'bedside manner' left us in no doubt that we were under the care of very professional people (not that we should have needed any more reassurance).

Chris Roberton

Sarah gave excellent service and kept us informed in releasing us from Diamond Resorts points timeshare. Quite a relief to not have to pay those ever increasing maintenance fees. Thank you Sarah.

Mr and Mrs Andrews

When we got that final letter indicating that our membership with Diamond Resorts was now at an end it was such a relief. Financially it would have crippled us if we'd had to carry on paying the maintenance fees that were rising every year. When we took out our membership it was fine but everything went downhill after Diamond Resorts took over the business. It became a very expensive luxury which we could not afford and age and health became a problem. Diamond were very unhelpful when we tried to relinquish our membership and that was the reason why we turned to you for help. We would like to thank you for your help in this matter and we are more than happy with the representation and advice which you gave us.

Alan Clark

Sarah Waddington Solicitors has recently contested, and successfully won a flight compensation claim for me. I found them to be very friendly, helpful and extremely professional. The contact was minimal throughout with no hassle, and I was kept up to date with proceedings as things progressed. I received the full amount of compensation (although when I initially challenged the Airline myself they told me I wasn't entitled to anything!!) for which I am delighted. I would have no hesitation contacting Sarah Waddington again or recommending her to family, friends and colleagues.

Arman Mazlum

A first class service from an approachable yet highly professional practice. Dealt with my flight delay claim extremely swiftly and with minimal hassle. Much recommended.

Carol Walker

When the maintenance fees for our time share soared in price we decided to try and " get out of our contract" after much discussions we were told that it would be very difficult if not impossible eventually we were put in touch with Sarah and she said she could help. After many months of contact with the timeshare company Sarah was successful and our contract was cancelled. Sarah kept us informed every step of the way. So if you are looking to cancel your timeshare give Sarah a call I am sure she will give you excellent advice.

Colette Walton

When we were first told that Sarah Waddington Solicitors could terminate our contract with a points style timeshare company, we were concerned that it wasn't a legitimate claim, as we had been told by the timeshare company that it wasn't possible. However, Sarah Waddington's have managed to terminate our contract for us, for which we are very grateful. We were kept informed throughout the case, very politely and professionally. We would certainly recommend Sarah Waddington Solicitors to anyone who is having the same problems.

David Williams

I am very happy with the service and support Sarah has provide to me, in dealing with a complex case over the last 12 months. I would have no problems recommending Sarah to any of my friends. I have contacted other law firms in Leeds and found them pompous and arrogant, Sarah is not and works well those who have less or no legal knowledge. I would advise any new clients, Sarah is user friendly.

Paul Goodhall

Just received my cheque for over £600 for my Flight Delay claim which was handled by Sarah Waddington Solicitors. I had a flight delay with my family a few years ago and after coming across their website submitted my claim which was simple and stress free. They were able to get my compensation within a few months on a No Win No Fee basis, was well worth the wait and the fee and would highly recommend them to my friends and family which I have already done. The money will now go towards a much needed holiday for my family again and as much as the delay caused us to miss 3 hours of our holiday, to receive this money it goes a long way towards compensating us for the loss of the time and inconvenience. I now happily await the next 3 hour delay!!

Dr Pilkington

Thank you very much for your help on the Timeshare matter. I cannot tell you how relieved I am!

S Gerscher

It is indeed great news, my wife is highly delighted as there was the worry of anything had happened to me she would have struggled financially yo pay these fees. May I take this opportunity o thank you and your colleagues for making this possible.

Mr & Mrs Betchley

Thank you for all the work that you ad the team carried out for our Timeshare relinquishment.

Mrs & Mrs Laughton

Thanks to all the team at Sarah Waddington Solicitors for their expert assistance & work in bringing this Timeshare matter y a successful conclusion. I would recommend your Solicitors practice without reservation to others who may now have reached a stage in their life where circumstances are changing.

Mr & Mrs Allen

Many thank once again for all the work you have done to draw this Timeshare issue to a close. It is very much appreciated and a great relief.

Mr & Mrs Cumberauld

After seeking to free ourselves from the trauma of timeshare, pestered by organisations who wanted to “help”, but it felt like timeshare selling all over again! We then found the team at Sarah Waddington Solicitors. An incredible team that communicates frequently and they successfully steered us through to our relinquishment. What a result SWS has our deepest thanks.

Mr & Mrs Sides

Thank you so much for getting me out of my Timeshare contract and getting all my money back. Please accept my very sincere thanks for all your help and hard work on my behalf. I cannot begin to say how grateful I am.

Ms G Cope-Brown. 3/06/2019

“Thank you to the team at Sarah Waddington Solicitors for getting me out of my Timeshare. We were impressed with just how quick and easy it was”.

Ms Aerts, Berkshire. 13/6/2019

“I would like to thank Sarah Waddington Solicitors for dealing with my Holiday Sickness Claim on my behalf. I have now received the compensation that I was rightfully owed and I’m very grateful for all of their help”

Mr Rowley. 13/6/2019

“On behalf of Mrs Evans & I. We both thank you so very very much, for your determination & persistence in managing to resolve our claim against, Vuelling Airlines. Lisa, you have shown so much empathy & understanding to us both in this long fought battle & I hope your superiors appreciate that your a great asset to their firm!!!You have made to over 70s very happy & we shall recommend your firm to others, who have had similar unfortunate & stressful dealing with Airline Companies regarding similar flight cancellations. We shall now book another holiday but no flights with, Vuelling Airlines!!!'”.

Mr & Mrs Scullion, 14/6/2019

“Hello to all, just received the excellent news regarding our claim against Fuelling Airlines and would like to thank you for all your hard work and perseverance regards our claim excellent result”

Mrs Evans. 14/6/2019

I would like to thank everyone at Sarah Waddington especially John Hurley for Issuing proceedings and getting me out of the contract I had with Club la Costa. It's a relief to have that weight taken off me. I would recommend this business to anyone in my situation.

Ms Vail. 19/6/2019

Thank you for your call today letting us know we are out of our Timeshare, we are both so grateful for this piece of news. At this point, we are both looking forwards to finally thinking about 'living' again after the last four years or so of feeling like we'd completely wrecked the financial lives of our children as well as our own. Thanks to the persistence and sheer hard work of Sarah Waddington Solicitors it is now dawning on us that we can move on with our lives and we are eternally grateful to them for this.

Mr & Mrs Semley, Barnsley. 24/5/2019

Thank you to Sarah Waddingtons for their help terminating my timeshare contract- it is a great relief to have this finalised so that my daughter does not have to be bothered with it in the future

Ms Yellop. 29/7/2019

Thank you to Sarah Waddingtons for their help terminating my timeshare contract- it is a great relief to have this finalised so that my daughter does not have to be bothered with it in the future

Mr & Mrs Pask. 07/8/2019

We have today received a letter from Lena Karisson of Palm Oasis confirming our contract is cancelled. Hallelujah it has taken a lot of time and work to achieve. So thank you.

Ms Toone, Leicestershire. 28/8/2019

Thank you for getting me my compensation for my holiday sickness claim, such a relief. Please extend my thanks to Ornella and Alfie for bringing this to such a satisfactory conclusion.

Mr & Mrs Ramage 4/9/2019

We are delighted at the work carried out on our behalf, and our successful relinquishment of our timeshare by Sarah Waddington solicitors, and all so quick and pleasant. Mr Robert Adam was a joy to talk to and kept us informed throughout the process.

Mr & Mrs Jervis 10/9/2019

A big thank you to Sarah Waddington and her team for the hard work and unflappable, steady and reassuring professionalism throughout. Thanks to the team’s efforts and expertise we are finally released from our timeshare contract

Z Chaieb 21/10/2019

Richard Ricks is a knowledgeable, helpful, professional, understanding, and calm Barrister. He dealt with my case incredibly well, and got me the result I needed and wanted. I would highly recommend him to anybody in need of legal support.

T.G. & R.A. Booth. 21/10/2019

We are extremely grateful that Sarah Waddington Solicitors have managed to cancel our contract with Club la Costa. It has been like an albatross around our necks and it hasn't helped the health issues that we both have been suffering from for the last few years. It feels like a great weight has been lifted.

Mr and Mrs Byrne 27/9/2019

We have received today 27/9/2019 a letter from V C Lawson Legal Dept Diamond Resorts confirming our contract with them has been cancelled, it has taken 2 years and money to do it but we are finely FREE hooray!!!.Thank You for all the work you have done to get us and our family out of all this situation.

Contact Us Today

Contact Sarah Waddington Solicitors today by calling us direct on 01924 601111 or emailing us on info@sarahwaddingtonsolicitors.co.uk. Alternatively Send us a message and one of our professional team will be in touch with you shortly.

Remember, there is no obligation to instruct us so contact us now for your free consultation.


Widbury Barns, Widbury Hill, Ware, Hertfordshire, SG12 7QE