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Holiday Illness Claims

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When booking a holiday, the last thing you expect is to fall ill during your stay and when it does occur it can lead to serious health problems, not to mention ruin your entire holiday. If you booked your holiday with a tour operator, you are their responsibility and therefore, if you contract an illness due to poor hygiene or lack of care, you have a right to claim compensation.

Many people will book holidays, without being aware of the terms and conditions, meaning that if they are unfortunate enough to fall ill whilst abroad, they are often unsure of how to deal with it. Package holidays with flights and accommodation booked together provide you with the protection of the Package Holidays and Package Tours Regulations 1992. These laws outline that the tour operator is fully responsible for your safety and wellbeing for the duration of your holiday.

This means that yourself and anyone else who with you who became ill on the package holiday could be entitled to £1000’s in compensation.

The process of claiming compensation for holiday illnesses can be complex, time consuming and often confusing if not professionally handled. At Sarah Waddington Solicitors, our team of dedicated legal experts are here to help guide you through it and work hard to ensure that you receive the compensation you deserve.

What Types Of Holiday Illnesses Can I Claim For?

Many holiday-makers fail to claim after becoming ill on holiday, often assuming that the illness was a random occurrence, rather than due to the incompetence of the organisation paid to protect them. Illness on holiday can cause a large amount of upset, pain and discomfort not to mention the loss of precious time you should be enjoying the trip that you paid your hard earned money for!

Things such as vomiting, diarrhoea, nausea, high temperatures, fatigue and stomach cramps are some of the symptoms associated with common holiday illnesses such as;

 Food poisoning or related illnesses such as gastroenteritis, e-coli, Shigella, Giardiasis, Campylobacter, Cyclospora Cryptosporidium and salmonella


Hand, foot and mouth disease

Bacterial infections

Legionnaires’ disease


Contracting these diseases is entirely avoidable if the appropriate and correct health and safety measures regarding things such as food preparation, storage, and cleanliness have been followed. The tour operators, hotels, restaurants and service providers have a duty of care to you as a customer to ensure that regulations and necessary standards are met to keep you safe, and if you become unwell as a result of their failing then you deserve and are entitled to financial compensation.

How Does The Claim Process Work?

The first step for any holiday illness compensation claims is to ascertain whether you have a strong legal case and the right to financial recompense.

We will never take on a client if we do not feel they have a valid case. Before we begin the claim process, we provide a free, no obligation consultation in order to get a detailed account of your situation that will allow us to ascertain if the case is valid or not. At Sarah Waddington Solicitors, we are totally honest with all of our clients, so if your case isn’t lawful, we make sure to let you know early on, to save you wasting your time and prevent you from getting your hopes up.

If your case is viable then we will work with you to gather as much information and evidence as possible to validify your claim such as;

Statements from other guests who experienced similar symptoms.

Photographs of poor hygiene, food storage or maintenance.

Information about the resort, hotel or restaurant’s health and safety policies.

Food diaries if relevant, including details of what was ingested before and after contamination.

Statements from family members.

Medical reports from any hospital or doctors visits.

Report forms and details of any complaints.

Details of financial loss such as money spent on holiday activities you could not attend, or time taken off work.

Once we have gathered as much evidence as possible, our expert holiday illness lawyers will make a claim against the resort on your behalf which if successful will be paid out of the resort or tour operator’s insurance.

Holiday Illness Claims Solicitors You Can Trust

When it comes to making a claim for being ill on holiday, professional representation from experts in the industry is essential and can make all the difference between a successful claim and a failed one. Sarah Waddington Solicitors have been in the industry for more than 20 years and have a wealth of knowledge and experience dealing with, handling and successfully pursuing holiday illness claims.

During the progression of your case, we can guarantee that there are no hidden costs and our no win, no fee basis means that you will only pay a fee if you receive compensation for your claim. As a team, we will manage the entire process on your behalf ensuring that everything is taken care of and that you can have complete peace of mind in knowing that your case is in capable hands.

Unlike claims agencies, we are qualified to issue direct legal proceedings where necessary to fight for your compensation. We are an SRA (Solicitors Regulation Authority) registered solicitors and use the SRA’s guidance when pursuing Holiday Sickness Claims.

How Much Can You Claim For Being Ill On Holiday?

Anybody who has fallen ill in the last 3 years whilst on a package holiday is protected by the Package Travel Regulations 1992 which states that tour operators are liable for any failings in hygiene or food standards at hotel which they promote.

The amount of holiday illness compensation you could be entitled to claim for will depend on various factors such as the severity of your individual case and any financial losses you incurred. Although every claim is different, there are guidelines in place for personal injury cases relating to sickness and roughly how much compensation could be received.

For example, those with mild food poisoning involving symptoms such as stomach pains, cramps and diarrhoea that continue for several days, the average case can settle for between £700 and £3,000.

For holiday makers who are unfortunate enough to suffer with more severe symptoms that lead to toxicosis, causing acute pain, fever, diarrhoea and vomiting that require hospital admission, the compensation could be much higher.

In some cases, food poisoning can cause serious ongoing conditions such as IBS (irritable bowel syndrome) and can have a significant impact on a person’s ability to work and live a normal, pain free life. For claims such as these, you could receive a compensation amount of up to £40,000.

In addition to the claim for personal injury as a result of sickness, you can also claim for any days of your holiday that were lost or ruined due to you being unwell, the cost of medical treatment abroad, lost earnings and any other reasonable financial costs you incurred as a result of your illness.

A Metcalf May 2021

It’s finally over and we are out of the timeshare.

When I called in October last year and you answered the phone I was in a very bad place, having just realised I was being scammed again by J Foster Associates. You managed to calm me down and get my money back. I will not forget your calming voice that day and I will always be crateful to you for that. All the staff at Sara Waddington Solicitors have been excellent and the whole process has been smooth.

Mr B Davey

On behalf of my wife and myself, I would like to say a big thank you all at Sarah Waddington Solicitors who have helped us resolve our timeshare problem, you have put our minds at ease. I will not hesitate to recommend you should anybody who has a similar problem ask me in the future. Thanks again. Best Regards Mr B J Davey, Mrs J A Davey

Mr Terrence Webb

Former owner at Fortina Spa Resort, receiving over £14,000 in compensation. - "I was much relieved to be put in touch with you and I am just too impressed for words at the professionalism of the company."

P.A. Hobson

Thank you for your letter confirming the relinquishment of my timeshare. I was very pleased to receive it. I would like to thank you and your team for all your hard work, you made it very easy for me. All I had to do was be patient. So thank you very much and should anyone ask I will definitely recommend you.

Gary Semley

On a personal note today, after hearing the European Claim Centre (on the phone) call your company a 'scammer', today's conference came as further reassurance that we were absolutely with the right company. You may not realise it but your direct, and matter-of-fact 'bedside manner' left us in no doubt that we were under the care of very professional people (not that we should have needed any more reassurance).

Chris Roberton

Sarah gave excellent service and kept us informed in releasing us from Diamond Resorts points timeshare. Quite a relief to not have to pay those ever increasing maintenance fees. Thank you Sarah.

Mr and Mrs Andrews

When we got that final letter indicating that our membership with Diamond Resorts was now at an end it was such a relief. Financially it would have crippled us if we'd had to carry on paying the maintenance fees that were rising every year. When we took out our membership it was fine but everything went downhill after Diamond Resorts took over the business. It became a very expensive luxury which we could not afford and age and health became a problem. Diamond were very unhelpful when we tried to relinquish our membership and that was the reason why we turned to you for help. We would like to thank you for your help in this matter and we are more than happy with the representation and advice which you gave us.

Alan Clark

Sarah Waddington Solicitors has recently contested, and successfully won a flight compensation claim for me. I found them to be very friendly, helpful and extremely professional. The contact was minimal throughout with no hassle, and I was kept up to date with proceedings as things progressed. I received the full amount of compensation (although when I initially challenged the Airline myself they told me I wasn't entitled to anything!!) for which I am delighted. I would have no hesitation contacting Sarah Waddington again or recommending her to family, friends and colleagues.

Arman Mazlum

A first class service from an approachable yet highly professional practice. Dealt with my flight delay claim extremely swiftly and with minimal hassle. Much recommended.

Carol Walker

When the maintenance fees for our time share soared in price we decided to try and " get out of our contract" after much discussions we were told that it would be very difficult if not impossible eventually we were put in touch with Sarah and she said she could help. After many months of contact with the timeshare company Sarah was successful and our contract was cancelled. Sarah kept us informed every step of the way. So if you are looking to cancel your timeshare give Sarah a call I am sure she will give you excellent advice.

Colette Walton

When we were first told that Sarah Waddington Solicitors could terminate our contract with a points style timeshare company, we were concerned that it wasn't a legitimate claim, as we had been told by the timeshare company that it wasn't possible. However, Sarah Waddington's have managed to terminate our contract for us, for which we are very grateful. We were kept informed throughout the case, very politely and professionally. We would certainly recommend Sarah Waddington Solicitors to anyone who is having the same problems.

David Williams

I am very happy with the service and support Sarah has provide to me, in dealing with a complex case over the last 12 months. I would have no problems recommending Sarah to any of my friends. I have contacted other law firms in Leeds and found them pompous and arrogant, Sarah is not and works well those who have less or no legal knowledge. I would advise any new clients, Sarah is user friendly.

Paul Goodhall

Just received my cheque for over £600 for my Flight Delay claim which was handled by Sarah Waddington Solicitors. I had a flight delay with my family a few years ago and after coming across their website submitted my claim which was simple and stress free. They were able to get my compensation within a few months on a No Win No Fee basis, was well worth the wait and the fee and would highly recommend them to my friends and family which I have already done. The money will now go towards a much needed holiday for my family again and as much as the delay caused us to miss 3 hours of our holiday, to receive this money it goes a long way towards compensating us for the loss of the time and inconvenience. I now happily await the next 3 hour delay!!

Dr Pilkington

Thank you very much for your help on the Timeshare matter. I cannot tell you how relieved I am!

S Gerscher

It is indeed great news, my wife is highly delighted as there was the worry of anything had happened to me she would have struggled financially yo pay these fees. May I take this opportunity o thank you and your colleagues for making this possible.

Mr & Mrs Betchley

Thank you for all the work that you ad the team carried out for our Timeshare relinquishment.

Mrs & Mrs Laughton

Thanks to all the team at Sarah Waddington Solicitors for their expert assistance & work in bringing this Timeshare matter y a successful conclusion. I would recommend your Solicitors practice without reservation to others who may now have reached a stage in their life where circumstances are changing.

Mr & Mrs Allen

Many thank once again for all the work you have done to draw this Timeshare issue to a close. It is very much appreciated and a great relief.

Mr & Mrs Cumberauld

After seeking to free ourselves from the trauma of timeshare, pestered by organisations who wanted to “help”, but it felt like timeshare selling all over again! We then found the team at Sarah Waddington Solicitors. An incredible team that communicates frequently and they successfully steered us through to our relinquishment. What a result SWS has our deepest thanks.

Mr & Mrs Sides

Thank you so much for getting me out of my Timeshare contract and getting all my money back. Please accept my very sincere thanks for all your help and hard work on my behalf. I cannot begin to say how grateful I am.

Ms G Cope-Brown. 3/06/2019

“Thank you to the team at Sarah Waddington Solicitors for getting me out of my Timeshare. We were impressed with just how quick and easy it was”.

Ms Aerts, Berkshire. 13/6/2019

“I would like to thank Sarah Waddington Solicitors for dealing with my Holiday Sickness Claim on my behalf. I have now received the compensation that I was rightfully owed and I’m very grateful for all of their help”

Mr Rowley. 13/6/2019

“On behalf of Mrs Evans & I. We both thank you so very very much, for your determination & persistence in managing to resolve our claim against, Vuelling Airlines. Lisa, you have shown so much empathy & understanding to us both in this long fought battle & I hope your superiors appreciate that your a great asset to their firm!!!You have made to over 70s very happy & we shall recommend your firm to others, who have had similar unfortunate & stressful dealing with Airline Companies regarding similar flight cancellations. We shall now book another holiday but no flights with, Vuelling Airlines!!!'”.

Mr & Mrs Scullion, 14/6/2019

“Hello to all, just received the excellent news regarding our claim against Fuelling Airlines and would like to thank you for all your hard work and perseverance regards our claim excellent result”

Mrs Evans. 14/6/2019

I would like to thank everyone at Sarah Waddington especially John Hurley for Issuing proceedings and getting me out of the contract I had with Club la Costa. It's a relief to have that weight taken off me. I would recommend this business to anyone in my situation.

Ms Vail. 19/6/2019

Thank you for your call today letting us know we are out of our Timeshare, we are both so grateful for this piece of news. At this point, we are both looking forwards to finally thinking about 'living' again after the last four years or so of feeling like we'd completely wrecked the financial lives of our children as well as our own. Thanks to the persistence and sheer hard work of Sarah Waddington Solicitors it is now dawning on us that we can move on with our lives and we are eternally grateful to them for this.

Mr & Mrs Semley, Barnsley. 24/5/2019

Thank you to Sarah Waddingtons for their help terminating my timeshare contract- it is a great relief to have this finalised so that my daughter does not have to be bothered with it in the future

Ms Yellop. 29/7/2019

Thank you to Sarah Waddingtons for their help terminating my timeshare contract- it is a great relief to have this finalised so that my daughter does not have to be bothered with it in the future

Mr & Mrs Pask. 07/8/2019

We have today received a letter from Lena Karisson of Palm Oasis confirming our contract is cancelled. Hallelujah it has taken a lot of time and work to achieve. So thank you.

Ms Toone, Leicestershire. 28/8/2019

Thank you for getting me my compensation for my holiday sickness claim, such a relief. Please extend my thanks to Ornella and Alfie for bringing this to such a satisfactory conclusion.

Mr & Mrs Ramage 4/9/2019

We are delighted at the work carried out on our behalf, and our successful relinquishment of our timeshare by Sarah Waddington solicitors, and all so quick and pleasant. Mr Robert Adam was a joy to talk to and kept us informed throughout the process.

Mr & Mrs Jervis 10/9/2019

A big thank you to Sarah Waddington and her team for the hard work and unflappable, steady and reassuring professionalism throughout. Thanks to the team’s efforts and expertise we are finally released from our timeshare contract

Z Chaieb 21/10/2019

Richard Ricks is a knowledgeable, helpful, professional, understanding, and calm Barrister. He dealt with my case incredibly well, and got me the result I needed and wanted. I would highly recommend him to anybody in need of legal support.

T.G. & R.A. Booth. 21/10/2019

We are extremely grateful that Sarah Waddington Solicitors have managed to cancel our contract with Club la Costa. It has been like an albatross around our necks and it hasn't helped the health issues that we both have been suffering from for the last few years. It feels like a great weight has been lifted.

Mr and Mrs Byrne 27/9/2019

We have received today 27/9/2019 a letter from V C Lawson Legal Dept Diamond Resorts confirming our contract with them has been cancelled, it has taken 2 years and money to do it but we are finely FREE hooray!!!.Thank You for all the work you have done to get us and our family out of all this situation.

What Are My Next Steps?

If you think that you could be eligible to receive compensation for your holiday illness, you’ve come to the right place. With over 20 years’ experience in law and litigation and a wide range of knowledge about holiday illness claims, we will provide you with professional representation, working on a no-win no-fee basis.

At Sarah Waddington Solicitors, we offer a free, friendly initial assessment where one of our skilled advisors will work closely with you to find out more information about your situation. After the initial consultation, we will facilitate a plan of action which is agreeable to yourself and reflects your legal position. To begin the process today, fill out our enquiry form including details about the ill on holiday claim you wish to make and your contact information so that we can contact you when necessary to discuss your case.


Widbury Barns, Widbury Hill, Ware, Hertfordshire, SG12 7QE