EU Regulations 261 is a European law, put in place to protect the rights of airline passengers. This entitles you, your family, children or anyone who has experienced a delay of 3 hours or more in the past 6 years to flight delay compensation. This also includes flights that have been booked as part of a package holiday.
If you think you could be eligible and would like to make a claim for flight delay compensation, then Sarah Waddington Solicitors can help take away the burden of the claims process and give you the best chance of success.
Am I Eligible To Make A Flight Delay Claim?
If you are unsure if you are entitled to make a claim for flight delay compensation, then take a look at the list below and see if you answer YES to these questions.
• Did the flight take off from an airport within the EU? (It doesn’t matter what airline you are on if you took off from within the EU)
• Did the flight land at an EU airport? (If you flew into the EU then it must have been on an EU based airline in order to claim.)
• Was your delay more than 3 hours from the original scheduled time of arrival? (it is the time of arrival at your destination, not the time you were scheduled to depart).
• Was the delay the airline’s fault? If it was due to ‘extraordinary circumstances’ then it may not be eligible.
• Was the flight at some point in the last 6 years?
If you aren’t sure or would like some clarification on your individual flight delay circumstances, then do not hesitate to get in touch and a member of our team will be happy to talk through your potential claim to verify eligibility.
How Can Sarah Waddington Solicitors Help Me?
Whether this is the first time you’ve heard about claiming flight delay compensation or you’ve tried to make a claim before that has been denied by the airline, we can help. Our dedicated team of legal specialists have the knowledge and experience to handle your claim for you from start to finish. We work on a no win, no fee basis and don’t charge anything upfront so you have nothing to lose and everything to gain!
Can I claim compensation for my family?
Yes. The airlines are obligated to pay flight delay compensation on a per person basis. The amount they pay out is irrespective of how much was paid for your ticket, but instead acts as compensation for your lost time and inconvenience cause as a result of the delay.
Every passenger who was travelling under a paid ticket could be entitled to receive this compensation regardless of their age. Infants and children are also applicable, even if they had a reduced fare, as long as they were not traveling free and had a paid ticket, then you can make a claim on their behalf.
How do I know if my flight was delayed for more than 3 hours?
This can sometimes be difficult for passengers to work out as there is some confusion over how the delay is measured.
The delay is measured on the arrival time at your destination airport, not the time you leave the departure airport. If the flight arrives at the destination 3 hours or more later than planned, then passengers could be entitled to compensation. If you aren’t not sure if your delay was 3 hours or more, then you can submit your claim with us anyway and we will help determine what the actual length of your delay was and whether you are in fact entitled to receive compensation.
Can I reclaim additional costs I incurred as a result of my delay?
If your flight is delayed for more than 3 hours, then the airline has a responsibility to provide you with ‘care and assistance’. This includes;
- A free meal, refreshments or a voucher to purchase it
- Two free phone calls or emails if required
- For overnight delays, free accommodation and transport to the hotel
If this isn’t the case, or there are reasonable additional costs that you have had to pay as a direct result of the delayed flight then there is a chance that you could also claim for this. This can include things such as food and drink or accommodation but is likely to require that you keep the receipts for proof.
If you incurred such costs, then during our correspondence with the airline regarding your flight delay compensation we can include a request for a refund of additional costs.