Timeshare Refunds

Maintenance Fee Refunds For Timeshare Owners

Many timeshare owners have found themselves paying rising maintenance fees despite being unable to make full use of their property, often due to circumstances entirely beyond their control. This has highlighted long-standing concerns about fairness, transparency and the obligations placed on owners by timeshare companies and management groups.

At Sarah Waddington Solicitors, we believe no owner should have to bear the cost of a service that was not provided. Our team is committed to helping individuals understand their rights, challenge unfair charges and pursue timeshare refunds where maintenance fees have been wrongly imposed.

• Do you own a timeshare?
• Did you miss out on the use of your timeshare during 2020 due to the pandemic?
• Were you still made to pay your full 2020 maintenance fees?

In recent years, we have seen a significant increase in enquiries from owners who felt powerless during the pandemic, having paid substantial fees for a service they were unable to use. Our role is to ensure that these concerns are taken seriously and that owners finally receive clear, professional support in challenging unfair maintenance costs.

Our dedicated experts are working to help timeshare owners get the restitution they deserve for unfairly charged maintenance costs. If you are eligible, then our timeshare solicitors can take on and process your claim on your behalf on a no-win-no-fee basis!

Timeshare Fees in 2020

In 2020, European timeshare companies charged timeshare owners around £2 billion in maintenance fees, despite the fact that most of them were unable to use their timeshare properties due to the coronavirus pandemic and the restrictions in place across Europe.

Unlike airlines, hotels, and other sectors of the travel industry, which have issued refunds to customers that were unable to use the services they had paid for, greedy timeshare companies continued to charge in full! As a result, thousands of owners were left paying for a service they simply could not use, creating understandable frustration and financial pressure at an already difficult time.

Profiting from the pandemic and keeping customers’ money without providing a service is beyond unreasonable and something that we at Sarah Waddington Solicitors are doing our best to fight back on. Our expert lawyers are currently working with timeshare owners to help them get refunds for some of the money paid out for these unfair charges. Many owners were also surprised to discover that their contracts appeared to offer very little protection when extraordinary events prevented them from travelling. However, legal interpretation of consumer protection regulations and historic case law suggests that maintenance fees charged during a period when no service could reasonably be provided may, in fact, be challengeable.

If you have paid your 2020 maintenance fees but were unable to use your timeshare due to the COVID-19 pandemic, then you could be eligible to claim some of your money back. By reviewing your documentation, payment history and the specific circumstances of your ownership, our team can assess whether you have grounds for a claim, how strong that claim may be, and what level of compensation you could potentially pursue.

Understanding Your Rights as a Timeshare Owner

Timeshare ownership is governed by a mixture of contractual obligations and consumer protection laws. While companies often emphasise the contractual elements, owners have rights that cannot simply be overridden by management groups or resort operators. During the pandemic, many of these rights were tested, particularly around the question of “fair value” and whether charging full fees during a period of zero access was lawful.

If you were discouraged from raising concerns, pressured by the resort, or told you had no claim, it is still worth seeking legal advice. Miscommunication and misinformation are common in the sector, and a professional review may reveal opportunities for compensation you were previously unaware of. Many timeshare owners are surprised to learn that their rights extend further than the resort may suggest.

Our team specialises in identifying where those rights may have been breached and whether a refund could be pursued. We stay up to date with relevant rulings, regulatory guidance and industry developments, ensuring the advice you receive is accurate and based on current legal standards.

What Can We Do To Help?

There has been lots of backwards and forwards on this over the time of the pandemic with most timeshare companies simply ignoring the pleas of customers and refusing to accept or even acknowledge that having to pay 100% fees is unacceptable.

During 2020, a survey was carried out on maintenance fees across over 1400 timeshare owners. From this survey they found that out of all of them they questioned, only 3 were offered any sort of refund from their management group or timeshare resort. Following this, in October of 2020 a spokesperson from a well-known company confirmed that owners of timeshares should in fact be entitled to and may have legal recourse to claim back their fees.

These findings highlight how widespread the issue has become, with many owners left feeling unheard and without clear guidance on their rights. The lack of accountability shown by certain resorts has only strengthened the need for professional support and clearer legal intervention.

Because these businesses often rely on complex terms and conditions, many owners wrongly assume they have no options. We break down these barriers, provide clarity, and build strong legal arguments designed to get the best possible result. Every claim is handled with care, transparency and a commitment to achieving fair treatment for our clients. By taking the time to understand each owner’s circumstances, we ensure that any claim pursued is both justified and presented in the strongest possible way.

Our team of legal experts have been working hard and doing everything we can using the appropriate channels, methods and tactics to get back the hard earned money of our clients who have unfairly paid maintenance fees for a property they could not use due to the COVID pandemic. To achieve this, we thoroughly evaluate each individual case, gather supporting evidence, and challenge timeshare companies directly where necessary.

Timeshare Refund Advice

If you have a timeshare and paid your full maintenance in 2020, but were unable to use the property due to the issues surrounding COVID then you could be entitled to compensation.

At Sarah Waddington Solicitors, our timeshare specialists are on hand to help advise you on – whether you are eligible, what you will need to make a claim, how much you could potentially get back, how the process works and the next steps if you wish to proceed.

Many clients are surprised by how straightforward the initial process can be. A short consultation is often enough for us to identify whether further investigation is worthwhile. We also aim to provide realistic expectations around potential outcomes, timelines and the supporting documents required.

Our goal is to make the experience as stress-free as possible while keeping you fully informed throughout.

Why Choose Sarah Waddington Solicitors?

We are one of the UK’s leading firms specialising in timeshare disputes, cancellations and refund claims. Over the years, we have supported thousands of owners facing unfair treatment, hidden charges and uncooperative resorts. Our experience and focused expertise allow us to navigate this complex area efficiently and effectively.

We operate on a no-win-no-fee basis for qualifying cases, meaning you will never be out of pocket for pursuing your claim. From start to finish, we offer clear communication, honest guidance and a professional service designed to secure the best possible outcome. If you believe you were unfairly charged during 2020, contacting our team could be the first step towards reclaiming money that is rightfully yours.

In addition to this if you have any questions at all regarding timeshare maintenance fee compensation then do not hesitate to get in touch and one of our knowledgeable, friendly advisors will be happy to help.