Flight Delay Claims Process

If your flight is delayed, then you could be entitled to compensation. There are generally two factors which will determine if your compensation claim is valid: the distance you were traveling and how long your delay was. Put simply, the further you were to travel then the longer your delay needs to be before you can consider claiming compensation. The guideline is a 2-hour delay for a short trip less than 1,500km and up to 4 hours for a trip of more than 3,500km.

Your airline should have at the time of the delay automatically offered you vouchers or complimentary food and drinks, even a hotel room should you require a stopover because of the delay. However, if that wasn’t forthcoming but you have kept receipts for any reasonable expenses incurred these can be included in support of your claim.

It is also worth noting that if your flight was delayed for more than 5 hours then you were under no obligation to take the flight. In this scenario the airline had a legal obligation to provide you with a full refund for the flight, for any missed connections and a flight back to your airport of origin if your delayed flight was part of an onward connection. If you did take the delayed flight, then your compensation could be paid at the highest rate for delays. There are sometimes other caveats to the above guidance, which would affect your compensation so speak to one of our team here at Sarah Waddington’s Solicitors to check if you are entitled to compensation or for more information on the flight delay claims process.

Flight Delay Compensation Stages

When you approach us with your flight delay case, we will tailor the situation accordingly in relation to the above delay type, the airline involved and the delay duration. Below is a detailed breakdown of the stages we follow next:

Details Regarding Your Flight Delay: If you’ve been on a delayed flight and feel you may be entitled to compensation; it is important that you keep a record of all details regarding the delay, which you can then relay to our team. We require evidence and information which will be useful when dealing with the airline.

Writing to the Airline: Once we’ve collated all flight delay details from you, we will compose a letter which will then be sent directly to the airline. Within this letter will be outlined the proposed case, all necessary information and the amount of compensation that we think you are entitled to.

Airline’s Response: After sending the flight delay letter off to the airline, we patiently await their response. During this time, we stay in contact with you, as our client and keep you updated on any recent or new progressions which have taken place.

Next Course of Action: If the airline responds in good time, we will then base our next course of action upon the reply we receive. If the response isn’t as expected, then we may need to take alternative action, this is something we will discuss with you, the client, in detail.

Why we recommend enlisting professional assistance

If you’ve experienced a flight delay, you may believe that you can deal with the case by yourself. Even though you are entitled to do this, many people fail to consider the possible outcomes which could arise, as a result, of the airlines not complying with compensation guidelines. Whereas, if you decided to seek advice and guidance from solicitors like us, we can offer a professional opinion, and our experience in the sector will allow us to successfully execute your flight delay claim.

Our main objective is to ensure that our clients receive back the compensation they deserve - as well as fulfilling all service expectations during the claims process.

Begin the claim process today

Our professional team of solicitors have the ability to deal with all flight delay claims in a timely manner. If you’ve experienced an issue on a booked flight in the last 6 years, and were delayed for over 2 hours, you may be eligible to claim compensation. Send us a message or call us on 01924 601 112 and we will start the process for you ASAP.

In regard to the flight delay claims process and making an eligible claim, the more documentation we have, the faster we can start processing your claim. Just provide us with what you currently have, e.g. boarding pass, a copy of a valid passport and we will help with filling out any outstanding information which is required to make a claim.

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